1. Nature of Digital Goods
At JayP Quiz, all products offered—including single course accesses (₦500), 5-course bundles (₦1,900), 15-course bundles (₦5,000), and 8 years unlimited access subscriptions (₦50,000)—are intangible digital goods delivered instantaneously upon successful payment verification.
Because full access to past question databases, answer explanations, TMA mock simulations, and study rubrics is provisioned immediately into your account, our refund terms reflect the instant nature of digital consumption.
2. Eligible Circumstances for a Refund
We will gladly review and issue a full or partial refund under the following specific conditions:
A. Duplicate / Accidental Multiple Billing
If your bank card or account was charged more than once for the same course or transaction due to network timeouts or double-clicking checkout, notify us within 48 hours with your Paystack reference codes. The duplicate transaction(s) will be refunded in full.
B. Persistent Technical Provisioning Failure
If you successfully completed payment and your course access was not activated, and our technical support team is unable to resolve or manually provision your access within 72 hours of receiving your notification, you are entitled to a full refund.
3. Non-Refundable Circumstances
Refunds will not be granted in the following scenarios:
- Change of Mind / Subject Drop: You decided not to register for the course, dropped the course in school, or no longer wish to study.
- Usage of Service: Any course where practice questions have already been accessed, quiz attempts started, or explanations viewed.
- Account Suspension for Misconduct: Any account terminated or suspended due to terms violations (e.g. sharing account credentials, automated scraping, or redistributing questions).
- Discontent with Academic Exam Results: JayP Quiz provides practice tools; we do not guarantee specific university examination grades.
4. How to Request a Refund
To request an eligible refund, please email our billing department with the following details:
• Subject: Refund Request - [Your Paystack Reference]
• Registered Account Email
• Course(s) or Plan Purchased
• Date and Time of Transaction
• Detailed explanation of the issue (with screenshots if duplicate billing occurred)
Send requests to: [email protected]
5. Processing Timeframes
Once approved, refunds are credited back directly through Paystack to your original payment method (the debit card or bank account from which payment originated). Standard banking turnaround is typically 5 to 10 business days depending on your issuing bank.